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Hamiltons Furniture & Gifts

020 72541703

96 Stoke Newington Church Street
LONDON
N16 0AP

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Heartless Hamiltons

The week before Christmas, I went to return an unused item to Hamilton's for a refund however I was denied as I was one day beyond their 24 hour returns for refunds policy (so only two days after I actually bought the product!). Apparently I should have read one of the numerous pieces of paper and small print above the till when making my doomed purchase. I politely spoke to the manager who absolutely wouldn't budge and kept telling me about his policy. I asked for reasons behind the refund policy and he couldn't give any. Finally I asked if he would be lenient on this occassion as an act of goodwill - nope, not even at Christmas. Obviously policies are more important than customers to Hamiltons.

By jfreview at 16:49 on 19/12/12

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2 Reviews of Hamiltons Furniture & Gifts

       
  • Profile image for jfreview

    Heartless Hamiltons

       

    The week before Christmas, I went to return an unused item to Hamilton's for a refund however I was denied as I was one day beyond their 24 hour returns for refunds policy (so only two days after I actually bought the product!). Apparently I should have read one of the numerous pieces of paper and small print above the till when making my doomed purchase.

    I politely spoke to the manager who absolutely wouldn't budge and kept telling me about his policy. I asked for reasons behind the refund policy and he couldn't give any. Finally I asked if he would be lenient on this occassion as an act of goodwill - nope, not even at Christmas. Obviously policies are more important than customers to Hamiltons.

    By jfreview at 16:49 on 19/12/12

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  • Profile image for WilburDylan

    Rugs, Tables & Candles That Look Like Cacti

       

    This independent 'Interiors' shop has some great and quirky little accessories, and a good line in furniture. Friendly and helpful staff, with a relaxed atmosphere too.
    All in all a very 'Stoke-Newington-y' establishment, like many of the places between Bouverie Rd and the cemetery entrance. A little expensive, though not ridiculously.

    By WilburDylan at 14:12 on 24/01/11

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