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Sams Cars Limited

02072544545

51 Stoke Newington High Street
Stoke Newington
N16 8EL

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Service down the pan

We have used Sam's cars for years, and have recommended it to many friends. Drivers used to arrive early, and really know the area. Our last three bookings have not been good. 2 of them have been late, which could have been a real problem, as we were off either to catch a train or going to a show. The office gave us bogus excuses (traffic), which the drivers themselves contradicted (one of them had forgotten the child seat we'd requested, and gone back to get it, the other one had received the booking really late) - it's taking customers for idiots to lie so blatantly. The final injury is the last driver, who really didn't know the area, that we saw drive up a one way street in the wrong direction (they had to back away once a car in the RIGHT way arrived), then proceeded to completely ignore all GPS instructions (which were correct) to take us for an unnecessary spin round the houses. So the guy was late, the office lied, he didn't know what he was doing and he took ages longer to get there. I called the office to complain, but no apologies was offered, and was told instead that they would guarantee us a better service next time we used them. They didn't say HOW they would ensure this. Basically, after YEARS of using them, I'm not ready to even try to find out. So from now on, we're taking our custom elsewhere. A real shame as Sam's Cars used to offer really excellent service, but it's now completely gone down the pan. Avoid.

By karuski at 10:07 on 01/09/13

      
 
      
      

7 Reviews of Sams Cars Limited

       
  • Profile image for karuski

    Service down the pan

       

    We have used Sam's cars for years, and have recommended it to many friends. Drivers used to arrive early, and really know the area. Our last three bookings have not been good. 2 of them have been late, which could have been a real problem, as we were off either to catch a train or going to a show. The office gave us bogus excuses (traffic), which the drivers themselves contradicted (one of them had forgotten the child seat we'd requested, and gone back to get it, the other one had received the booking really late) - it's taking customers for idiots to lie so blatantly. The final injury is the last driver, who really didn't know the area, that we saw drive up a one way street in the wrong direction (they had to back away once a car in the RIGHT way arrived), then proceeded to completely ignore all GPS instructions (which were correct) to take us for an unnecessary spin round the houses. So the guy was late, the office lied, he didn't know what he was doing and he took ages longer to get there. I called the office to complain, but no apologies was offered, and was told instead that they would guarantee us a better service next time we used them. They didn't say HOW they would ensure this. Basically, after YEARS of using them, I'm not ready to even try to find out. So from now on, we're taking our custom elsewhere. A real shame as Sam's Cars used to offer really excellent service, but it's now completely gone down the pan. Avoid.

    By karuski at 10:07 on 01/09/13

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  • Profile image for buchamp

    Helpful and Honest!

       

    Lost my phone on the way to the airport, after 2 weeks abroad, when I returned they had kept it safe for me! been using them ever since!

    By buchamp at 10:21 on 15/05/12

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  • Profile image for Sam's Cars Ltd

    North Londons finest- and we say that with ease! Sams Cars N16

       

    North Londons finest- and we say that with ease! After comparing the vast majority of reputable (and there isn’t many) minicab firms in the area, we came to conclusion that Sams Cars have really been on the go, literally.
    This is the second time in 3 years we inspected the firm, first time around the company was your average honest taxi rank trying to survive in an ever-competitive market. 3 years on what’s changed, well after our inspection, Stan (chief) found comfort in comparing the change in the firm to a “Cinderella transformation” and yes we were there when the clock went 12 o’clock. Romanticism aside; our inspection are usually carried out on a 3-tier system; drivers knowledge, price and how eco-friendly a company is. To a surprised audience- and three trial journeys later, we happily employed 5 stars all around. To add to the fairy tale, upon further discussion we found out that the company employs a EXTENSIVE! CRB (doggedness’ check) on all their drivers, which we found somewhat impressive.
    When we asked the management what was the secret to such rapid change and expansion into a fleet of brand new Toyota Prius’ was, we were simply told hard work and dynamism. After our first visit, the company expanded into Highbury and Camden neighborhoods with potential talk of Brick land and Broadway Market in the pipeline, things really Seem to be on the go with Sam’s, literally.

    By Sam's Cars Ltd at 18:03 on 08/05/12

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  • Profile image for pressn16

    GIVE THEM A CALL :) get a quote, get a cab!

       

    GIVE THEM A CALL :) get a quote, get a cab! write your own review!!!! Not bothered? still reading? well here you go then... More often than not, one resorts to a mediocre choice of taking the local minicab for that last minute run around, so what? Rest assured that its some what surprising to find a service that provides decent array of fleet cars, a high standard of driver communication and to the dismay of black cab drivers, yes... This firm has drivers who KNOW THEIR WAY AROUND! In short does the job, the way you expect it; fast, reliable, and cheapest in the area. If I haven't already swayed you GIVE THEM A CALL :) why the four stars?? the service could do with a few more female drivers.

    By pressn16 at 13:25 on 07/05/12

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  • Profile image for Sophie_RT

    Sams cabs are a good taxi firm in Stoke Newington

       

    Can be a little up and down with these guys (I catch them at least three times a week for the last six months so have had plenty of experience with them). But mainly and increasingly it's up. They are cheaper than Premier, the cars usually arrive fast and there are some lovely drivers. There is one who always overcharges me, but thankfully he's stopped picking me up. Friendly guy on the phone too.

    By Sophie_RT at 23:14 on 14/02/11

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  • Profile image for PebblesMonk

    Friendly and helpful drivers, clean cars, cheaper than most

       

    I've been using Sam's for many, many years and only use a different company if Sam's are really busy and I need a cab urgently, but none match Sam's.

    By PebblesMonk at 18:19 on 11/02/11

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  • Profile image for lauren60

    Good value and helpful cabs in Stokey

       

    Good value, and generally friendly drivers. Arrive quickly, nice clean cars and have looked after my elderly grandmother, helping her carry bags.

    By lauren60 at 22:53 on 07/02/11

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